Refund policy

Returns & Exchanges: The Pack Promise

We'd rather fix a problem than argue about it. Here's how it works.

Got the wrong shirt, wrong size, or a busted print?
Email us at h1gh1nth3p1n3s@gmail.com with your order number and a quick photo of the problem. We'll send you the right one. Then ship the other one back to us, on us, and we'll donate it.

We donate every return
Nothing that comes back to us goes in a landfill or a drawer. Every returned item gets donated to people who need clothes. Because of that, we don't need tags, original packaging, or a perfect fold. Just send it back.

Changed your mind?
Email us within 30 days of delivery and we'll make it right. Since every return gets donated, there's no restocking drama and no hoops to jump through.

Custom orders
Custom designs are made just for you, so if there's an issue with the print or the item we'll fix it, same as above. If you simply change your mind on a custom piece, reach out and we'll talk it through.

Response time
We reply to every email, usually within one to two business days.

Questions? h1gh1nth3p1n3s@gmail.com